|
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
home
/ site
killers / solutions
/ sample
reports / free
audit / about
/ contact
/ clients
/ partners
/ pricing
/ FAQ
/ resources
|
|
|
|
|
|
Most organizations
lack the tools to
monitor, manage
and improve the
visitor experience.
SiteTechnician's
reports give you
all the information
you need to track
your website's
quality
and
performance
over time.
Visit
our clients
section to read
SiteTechnician
success stories
and case studies.
|
|
|
Website
Audit and Evaluation Samples
SiteTechnician's
detailed website evaluations
measure the critical issues that affect
visitor success and pinpoint website problems
to help you make timely corrections. SiteTechnician
will empower you to improve your website's
performance! |
|
|
|
|
|
|
| Click
here now
to view sample reports. These reports will open in a separate browser
window. |
|
|
|
|
| How
can you calculate the ROI of an improved visitor experience at your
website? There are several metrics, both tangible and intangible,
that you can apply. |
|
| Tangible
Measures |
Intangible
Measures |
|
- Increased
customer acquisition
- Higher
conversion ratios
- Less
elapsed time (prospect-to-client)
- Increased
customer retention
- Greater
loyalty/satisfaction
- Improved
renewal rates
- Increased
customer growth
- More
consumption of products/services (deeper penetration)
- Higher
up-sell/cross-sell rates (broader penetration)
- Reduction
in customer abandonment
- Revenue
measures
- Uplift
per transaction
- Increased
transaction frequency
- Cost
measures
- Fewer
customer support calls
|
- Improved
customer knowledge/learning
- Information
value versus transactional convenience
- Increased
effectiveness/more utilization of site resources
- Greater
customer reach
- Better
customer efficiency
- Time
on the site is more productive (tasks are streamlined)
- Risk
Avoidance
- Prevention
of brand erosion
- Avoidance
of lawsuits due to compliance with emerging website accessibility
standards
|
|
|
|
|
|
|
 |
|
|
|
|
|
|
|
|
|
|
|
"The
unfortunate reality is that companies are losing unbelievable amounts
of money online. Customers who cant buy, wont buy. Companies
spend millions of dollars driving visitors to their sites, but once
there, visitors find the sites too hard
to use. As a result, companies lose opportunities for
sales, customer relationships, and positive word-of-mouth adding
up to staggering amounts of lost revenue."
Follow this link to read the full report, The
Customer Experience Gap, from The Creative Good. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
For
a limited time, SiteTechnician is offering a free
website evaluation and audit of your
site.
Click here
now to take advantage of this no-obligation offer. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
home
/ site
killers /
solutions
/ sample
reports /
free
audit / about
/ contact
/ clients
/ partners
/ pricing
/ FAQ
/ resources
|
|
Copyright 2003 SiteTechnician, LLC
info@sitetechnician.com / 303.668.3439
privacy policy |
|
| |
|
|
|
|
|
|
|
|